Cross-channel threads
Keep a customer's supported conversations together even as the channel changes.
Unified Inbox
Every customer conversation, in one shared place.
Bring text, Instagram, WhatsApp, Facebook, email, and phone context together so the team can answer faster without losing the vehicle, quote, or job.
Book a demo See your workflow, not a canned tour
ConversationsLive workspace
Overview
Conversations
Customers
Automations
Reports
Shared inbox
Jo Carter · Sienna windshield
Connected channels
6
Owned by Maya · reply due
Focused: Asked for heat-rejection options
Interactive product representation using illustrative example data.
The operational problem
Customers switch channels. Most inboxes lose the story.
When DMs, texts, calls, and email live apart, replies get duplicated, ownership disappears, and customers repeat themselves.
Six connected channels
Assignment and internal notes
Customer and vehicle context
How it works
One connected workflow, from signal to completed work.
- 01
Connect the channels
Route supported texts, social messages, email, and call activity into ShopWrk.
- 02
Triage and own
Assign the conversation, leave internal context, and keep priority and response status visible.
- 03
Finish the job
Send an estimate, deposit request, document, or booking link without rebuilding context.
What it can do
The feature-specific tools behind the outcome.
Team ownership
Assign, mention, note, and hand off work without forwarding screenshots.
Saved replies and context
Answer consistently while personalizing from the actual customer and vehicle record.
AI-assisted follow-up
Let the AI Lead Closer respond or draft while the team keeps full visibility.
From DM to deposit
The customer changes channels. The shop does not lose context.
A Sienna tint lead starts on Instagram, asks a deposit question by phone, and confirms by text. Every touch remains one visible sales story.
Channel history preserved
Clear teammate ownership
Estimate and booking attached
The measurable operating outcome
One thread, one owner, one next step.
The team sees the whole conversation alongside the customer, vehicle, estimate, booking, and payment context.
Six connected channels
Assignment and internal notes
Customer and vehicle context
Connected ShopWrk
Keep exploring the workflow around this page.
Each page connects to the customer, vehicle, conversation, work, and money already in ShopWrk.
Frequently asked questions
Questions about Unified Inbox.
Which channels can appear in the inbox?
Supported text, Instagram, WhatsApp, Facebook, email, and phone activity can be managed with shared customer context.
Can conversations be assigned to teammates?
Yes. Ownership, internal notes, and handoffs make the next responsible person clear.
Can AI and a person work in the same conversation?
Yes. AI activity stays visible and a teammate can review or take over with the full history.
See Unified Inbox in your workflow
Bring the whole shop into one operating system.
We will map ShopWrk to your lead flow, services, calendar, and team, the way your shop already works.
Book a demo Built around your real shop workflow