Shared calls and texts
Let authorized teammates work from one business identity.
Business Phone
A shop phone that keeps the customer context.
Call and text from one business identity while recordings, transcripts, summaries, and next steps stay connected to the customer and vehicle.
Book a demo See your workflow, not a canned tour
PhoneLive workspace
Overview
Phone
Customers
Automations
Reports
Shop phone
Inbound · ceramic inquiry
Calls today
18
Answered · recap ready
Focused: Chris · 2022 F-150
Interactive product representation using illustrative example data.
The operational problem
The phone call should not become a blind spot.
Personal numbers and disconnected phone systems leave no reliable record of what was promised or what should happen next.
One business identity
Recorded customer history
AI and human coverage
How it works
One connected workflow, from signal to completed work.
- 01
Answer as the business
Route inbound calls and texts through a shared business number.
- 02
Capture the call
Store the recording, transcript, summary, customer, vehicle, and outcome together.
- 03
Continue in writing
Text the estimate, recap, deposit, or booking path immediately after the call.
What it can do
The feature-specific tools behind the outcome.
Recordings and transcripts
Review what was discussed without relying on handwritten notes.
Call summaries
Turn the call into clear qualification and next-step context.
AI Voice Agent
Cover busy periods and after hours without sending every caller to voicemail.
No more voicemail archaeology
A ceramic inquiry becomes a written next step before the call ends.
The F-150 owner calls during an install. ShopWrk captures the questions, package, and timing, then texts the estimate from the shop number.
Caller matched to customer
Service discussion recorded
Estimate continued by text
The measurable operating outcome
Calls become visible, actionable customer work.
Keep calling, texting, recordings, transcripts, summaries, ownership, and follow-through in the same operating system.
One business identity
Recorded customer history
AI and human coverage
Connected ShopWrk
Keep exploring the workflow around this page.
Each page connects to the customer, vehicle, conversation, work, and money already in ShopWrk.
Frequently asked questions
Questions about Business Phone.
Can my team call and text from one business number?
Yes. Authorized teammates can manage customer calls and texts through the shared shop identity.
Are recordings and transcripts connected to the customer?
Yes. Call records can remain attached to the customer and vehicle history.
Can the AI Voice Agent answer this number?
Yes. The AI Voice Agent can provide coverage using the same approved shop context and escalation rules.
See Business Phone in your workflow
Bring the whole shop into one operating system.
We will map ShopWrk to your lead flow, services, calendar, and team, the way your shop already works.
Book a demo Built around your real shop workflow