Automated requests
Trigger the shop's approved review path after eligible completed work.
Review Management
Ask at the right moment. Learn from every response.
Trigger review requests from completed work, monitor feedback, prepare grounded replies, and connect themes back to the shop workflow.
Book a demo See your workflow, not a canned tour
ReportingLive workspace
Overview
Reporting
Customers
Automations
Reports
Review workspace
This month's customer feedback
Request conversion
31%
12 new · 2 need response
Focused: Clean edges and great updates
Interactive product representation using illustrative example data.
The operational problem
Review requests are inconsistent and feedback stays disconnected from operations.
Teams forget to ask happy customers, respond without job context, and miss repeated issues hidden across review sites.
Job-timed requests
Contextual response drafts
Feedback themes
How it works
One connected workflow, from signal to completed work.
- 01
Choose eligible moments
Define which completed jobs should receive a request and when.
- 02
Monitor and respond
Review feedback with customer and service context before publishing a reply.
- 03
Improve the operation
Group recurring themes and trace them back to relevant jobs and workflow stages.
What it can do
The feature-specific tools behind the outcome.
Central monitoring
Bring new feedback and response status into one operating view.
Grounded reply drafts
Prepare a response with the underlying customer and job context available.
Theme analysis
Identify repeated praise, friction, services, and operational patterns.
Feedback with context
A timing complaint becomes an operational signal, not just a reply task.
The owner sees the three-star review beside the completed job and pickup messages, responds accurately, and notices that two other comments mention unclear timing.
Customer job matched
Response remains reviewed
Repeated theme surfaced
The measurable operating outcome
A measured reputation workflow after every eligible job.
Request feedback at the configured moment, keep responses human-reviewed, and understand which services and experiences drive the themes.
Job-timed requests
Contextual response drafts
Feedback themes
Connected ShopWrk
Keep exploring the workflow around this page.
Each page connects to the customer, vehicle, conversation, work, and money already in ShopWrk.
Frequently asked questions
Questions about Review Management.
Can review requests be sent after completed jobs?
Yes. Eligible completed work can trigger a request according to the shop's configured timing.
Can ShopWrk help draft responses?
It can prepare context-aware drafts, while the shop retains review and publishing control.
Can I analyze recurring feedback?
Feedback themes can be summarized and connected to services and operational patterns.
See Review Management in your workflow
Bring the whole shop into one operating system.
We will map ShopWrk to your lead flow, services, calendar, and team, the way your shop already works.
Book a demo Built around your real shop workflow