After-hours coverage
Give callers a useful answer at night, on weekends, and while every installer is occupied.
Voice Agent
The phone gets answered, even when the shop is busy.
ShopWrk picks up inbound calls, answers service questions, captures the vehicle and job, and moves qualified callers toward a quote or booking.
Book a demo See your workflow, not a canned tour
PhoneLive workspace
Overview
Phone
Customers
Automations
Reports
Inbound call
Ceramic coating inquiry
Call length
2:18
Quoted · recap texted
Focused: 2022 F-150 · ceramic
Interactive product representation using illustrative example data.
The role it performs
A receptionist that speaks the language of your services.
It handles the questions that usually interrupt the shop—availability, service fit, starting price, duration, drop-off, and next steps—while keeping the call attached to the customer record.
Answer inbound calls outside business hours and during busy installs
Qualify the vehicle, service, urgency, and preferred appointment time
Text a recap, estimate, or booking link and hand hot calls to the team
How it works
One connected workflow, from signal to completed work.
- 01
The call comes in
The caller reaches the shop number instead of a voicemail box.
- 02
ShopWrk qualifies it
The agent asks concise questions about the vehicle, service, timing, and expectations.
- 03
The next step happens
It answers approved questions, texts the recap, and sends the estimate or booking path.
- 04
The team gets context
If a human should take over, the call details and summary are ready before the handoff.
Channels, tools, and actions
Equipped to carry the work across the finish line.
Service qualification
Capture the vehicle, desired work, timeline, and fit before the call reaches an owner.
Call records
Keep the recording, transcript, summary, customer, and outcome together.
Text follow-through
Send the caller a recap, estimate, deposit request, or booking link while the intent is fresh.
Live transfer
Move high-value or sensitive calls to the right person without making the customer repeat everything.
Shared customer context
Use known vehicles, previous work, and open estimates when a returning customer calls.
A real shop moment
Saturday's missed call becomes Monday's ceramic job.
A caller asks about coating an F-150 after the shop closes. The Voice Agent explains the configured package, captures the condition and timing, and texts the estimate so the owner opens Monday with a qualified lead instead of a voicemail.
Call answered after hours
Vehicle and service qualified
Estimate path sent by text
Control stays visible
Guardrails, approvals, and human handoff.
Approved knowledge
The agent answers from the shop's services, hours, policies, and pricing setup.
Human-ready escalation
It recognizes questions that need a shop decision and transfers or schedules a callback.
Reviewable calls
Recordings, transcripts, and outcomes remain visible for coaching and correction.
Completed work
The concrete work left behind.
Call summary
A concise record of the caller, vehicle, service, questions, and next step.
Qualified opportunity
The information needed to price, transfer, or book without starting over.
Written follow-up
A text recap that turns a phone conversation into an actionable thread.
Connected ShopWrk
Keep exploring the workflow around this page.
Each page connects to the customer, vehicle, conversation, work, and money already in ShopWrk.
Frequently asked questions
Questions about Voice Agent.
Can the Voice Agent answer after hours?
Yes. It can cover nights, weekends, and busy periods using the hours, services, and policies configured by the shop.
Can it transfer a call to a person?
Yes. Calls that need a human can be transferred or turned into a callback with the caller's context already summarized.
Are calls recorded and transcribed?
Connected calls can stay attached to the customer record with the recording, transcript, summary, and outcome.
What happens after the call?
The agent can text a recap and the appropriate estimate, deposit, or booking next step so the conversation continues in writing.
See Voice Agent in your workflow
Bring the whole shop into one operating system.
We will map ShopWrk to your lead flow, services, calendar, and team, the way your shop already works.
Book a demo Built around your real shop workflow